Kenya Airways in Kampala

🕗 opening times

comments 5

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  Hetvi Khetia

  :: 26 April 2020 19:28:26

  Very disappointing! The staff was extremely rude when we were checking in where they were clearly trying to get us to pay extra for luggage which was actually according to the given limit just that the number of bags was more but they refused when we suggested wrapping them into one( after the wrap weight is still in given limit) but they refused and just wouldn't refer us to their manager after asking five different people(staff). Some of those rude people need to get fired !!!

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  Hellen Kisinde

  :: 08 February 2020 18:53:41

  Fast, efficient n loved the birthday bonanza sales!

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  Richard Kazibwe

  :: 28 January 2020 19:20:12

  Elegant environment, with corporate look but the queue processing time is very vague. The staff tends to spend much time on clients who engage them in off topic friendly conversions and forget other in behind on waiting. Communication with clients is not very clear, staff tends to assume every one has been in this place before and knows where to go next after one counter. Otherwise the place is generally good and services are up to standard

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  Kuts Henry

  :: 04 January 2020 12:54:19

  You reach an office at working hours and no one cares, they just tell you that they don't have power on the building and so they can't print tickets. In this Era really. Kenya airways office in Kampala at Jubilee, please work on your customer care service and customer relations department. Best solution was to look for an agent. Hmmm.

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  Agnes Naikazi M

  :: 15 May 2019 15:02:44

  I commend the excellent service of the flight attendants. Only issue I got is my suitcase was crushed in transit from Lagos back to Entebbe. However,after filing a complaint with their office in Kampala,I was immediately given a brand new suitcase. Overall,I loved flying with Kenya Airways.